Return & Exchange

 

 

 

 

REFUND AND RETURN POLICY

At Sri Swastik Ghee, we take utmost care to deliver fresh and high-quality Desi Ghee, milk, and dairy products. Due to the nature of food and dairy items, our refund and return policy is limited and subject to the conditions mentioned below.

 

 

 

Return Request Time

Any return or refund request must be informed to our customer care within 2 days (48 hours) from the time of delivery. Requests made after this period may not be accepted.

 

Condition For Return

 

Products will be accepted for return only if they are unused, unopened, and in original sealed condition.
Opened, used, or tampered products will not be accepted due to food safety and hygiene reasons.

COD Orders

 

For Cash on Delivery (COD) orders, the customer is requested to check the product at the time of delivery.
Once the product is accepted and payment is made, return or refund will be allowed only if the product is sealed and the request is made within 2 days of delivery.

 

 

Prepaid Orders

 

For prepaid orders, refund can be requested within 2 days of delivery if the customer does not wish to keep the product.
The product must be unopened, sealed, and in original condition.

If the product has been opened, used, or damaged after delivery, refund or return will not be allowed.

 

Damaged / Wrong Product

If you receive a damaged, leaking, or wrong product, you must inform customer care within 1 days of delivery.
Photo proof may be required before approving replacement or refund.

 

Refund Process

After the returned product is received and inspected, the refund will be processed.

For prepaid orders, refund will be issued to the original payment method.
For COD orders, refund will be given through bank transfer or other approved method.

Refund processing time may take 5–7 working days.

 

Non-Returnable Items

 

Opened dairy products
Used products
Products without original seal
Products reported after 2 days
Products damaged due to improper storage by customer

 

 

Cancellation

 

 

Orders can be cancelled before dispatch. Once the order is dispatched or out for delivery, cancellation may not be possible.

 

 

Contact Information

For refund or return requests, please contact:

Sri Swastik Ghee
Delhi, India
Website: www.sriswastikghee.com
Customer Care: info@sifdairy.com

 

Customer care must be informed within 2 days for any refund or return request,else the request will not be entertained.